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Complaints
How to complain, and what we do next.
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Step 1 of 4
If something went wrong
We want to hear about it. Whether your complaint is about our site or about a removal company you found through us, please tell us.
How to complain
- Use our contact form and choose "Complaint". Include your name, the date of the move, the company's name and what happened.
- We will acknowledge your complaint within 2 working days.
- We aim to look into it and reply within 10 working days.
What we can do
- Pass your complaint to the removal company and ask for a response.
- Review whether the company should stay in our network.
We cannot force a company to pay compensation, but repeated complaints lead to removal from our network.
Other help
You can also contact Citizens Advice, your local Trading Standards, or your card provider if you paid by card. Keep all emails, photos and receipts.
